Consumer Complaints

The era of radio and telecommunication accelerated the process of globalization. A person can see each corner of the world without leaving home. Every day the world is getting closer to us. We are aware of all the events that take place thousands kilometers away from us. It is impossible to imagine our life without radio and television. It is like losing connection with the world out there.

XM Satellite Radio Inc. XM Radio was founded in 1992. It is a wholly owned subsidiary of XM Satellite Radio Holdings Inc. due to its partnership the company is a leader in providing satellite-delivered data and entertainment services for the automobile market. The company operates over 170 digital channels of different kinds. XM Radio provides 69 commercial-free music channels, exclusive live concerts and original programming premier sports, talk, comedy, children’s and entertainment programming; and 21 channels of the most advanced traffic and weather information.

Problems? What problems may arise concerning radio broadcasting? They are not many but still are worth consideration. The company does not enjoy positive reputation among numerous consumers. They claim that all the promises are not fulfilled. The sound quality is awful and the customer service seems to be even worse. People make down payments for the broadcasting services and then start receiving additional bills. It is no wonder that customers are not satisfied with the company. People receive a package of XM Radioservices as presents, do not sign any agreements with the company and then are charged and fined for what they thought was free. And one more thing that irritates the subscribers – the channels they pay for do not provide the programs they are supposed to. They constantly change the list of programs which do not fit in the style of the channel. And if a person has paid for a year in advance and is not satisfied with the programs she/he do not get money back. Recently such change, for example, took place on one of their music channels. Why one should listen to country music on the channel for world classics. People do not want to pay for those programs which they can get for free from other radio broadcasters. It is the same that you go to a video store buy a DVD that reads ‘Duck Tales’ and it turns out to be a Hollywood action. Such things disappoint and irritate. Video stores at least give the money back.

If you are reading this article then we have something in common. And that is dissatisfaction with the quality of goods or services you were provided with. Sometime ago complaints were considered to be negative. If a company received a great number of complaints that meant that its rate was steadily going down since very little was done about that. What about nowadays?

Do people complain? Recently surveys have been held to check the current situation on the consumer market. And the results leave much to be desired. People who are not happy with the quality of goods or services do not always complain. They give different reasons for that. The most common of them are – lack of time and too much trouble. And still even among those few who dare to express his\her dissatisfaction 14% are not happy with the way their complaints are handled. When people complain they expect their complaint to be handled within a week or so. The most frequent forms to express dissatisfaction are either to make a call or to do that in person. Maybe because these two ways ensure that the company receives the complaint but still it is not the reason to believe that the complaint will be handled.

The importance of complaints. But organizations try to improve the situation. They change their attitude towards complaints making them one of the main prerogatives for successful business. Top managers realize that clients are as important for the company as the marketing strategies, for instance. Clients are the driving force of their existence in general and success in particular. Dissatisfied customers are like ‘warning signs’. They very specifically point out gaps in services and faults of goods. They help companies to improve and attain a higher position on the market that recently has become very competitive.

Keeping clients. If a company happens to have some problems with customers it should first refund the damage or compensate it somehow and then avoid the same mistakes in future. In this case it is more likely to keep its clients. If a company welcomes complaints then it is easier for the customer to have business with such an organization and its popularity grows.

When you are dissatisfied with the level of service and the quality of goods do not let it go! It will be useful both for you and the company!

Ideally, it should not be necessary to complain, since in business everything should be done so carefully that no mistakes are made and nothing is damaged. Unfortunately, things do not work out perfectly. Errors occur and goods are mishandled, usually because of haste and lack of supervision. There is often a shortage of staff owing to illness or holidays, and there is sometimes a shortage of sufficiently trained staff, so mistakes are inevitable and customers complain. In my article you will find several rather useful pieces of advice to write successful complaint letter.

Consumer’s plan of actions

If a customer is dissatisfied with the execution of his order, he will complain. In doing so he should refer clearly to the articles in question, by referring to his own order number or to that of his supplier’s invoice, or both. He should then specify the nature of his complaint, and finally state what action he wants his supplier to take, if your letter expresses just negative emotions, but does not have clear demand, the letter will be of no effect. So the consumer should reach a goal – to receive compensation for failure to implement of business commitments.

Receive Compensation

On receiving the complaint letter the sellers will make investigations, and if the complaint is justified they will at once apologise to the buyers and suggest a solution. It should be a point of honour with a firm never to blame its employees when writing replies to omplaint letter: the firm has undertaken the work and the staff arc part of the firm, therefore the firm itself is at fault and must take the consequences.

Plan of Complaint Letter

1. Specify the nature of your complaint and use facts (date, sum, order number and so on.).

I am writing to you to complain about:

We very much regret to inform you that the quality of… We refer to the above order for

2. Use in your complaint letter phrases like these:

Unfortunately, I very much regret to inform you that, However, we have to point out that. As you will no doubt understand.

3. You may express your feelings, suggest some causes of the problem:

We very much regret to inform you that:. We can only presume that a mistake has been made…

We have always been able to rely on the high quality of the materials you sent us and we are all the more disappointed in this case

4. If it is appropriately, describe your acts to solve the problem.

As we shall have to take it back we must ask you to let us know, without delay, what you can do to help us in getting over this difficulty… You will find a list of the damaged and missing articles enclosed.

5. Demand from the company explanations, indemnification for the caused damage, and compensation of moral and material costs.

We must, therefore, insist that you observe delivery deadlines for future orders.

We must demand that you have to cover our expenses:.

Please arrange for the dispatch of replacements at once..

Could you please offer an explanation for this poor quality of your service.

6. Inform about measures which will be undertaken if your requirements will not be satisfied.

We must ask you to arrange for the dispatch of replacements for the missing forks at once, as we must meet a delivery date to our own customers. We must, therefore, insist that you observe delivery deadlines for future orders.

7. The standard ending of the letter.

We hope lo hear from you soon.
Yours faithfully.
Yours sincerely.

Everybody should remember that the society we live in is eager to be considered a perfect democratic society which cares for the interests of the common people first of all. But all these slogans and ideas are misapprehended and misinterpreted by people because of their often use in the different irrelevant situations. But still, even kids nowadays know that they have certain rights everybody else should respect. And one of these rights is a consumer right. This is about the rules how goods and services should be provided and how we are protected by law in different problematic situations. If you want to be a well-informed member of the society, go on pissedconsumer.blogspot.com.

You should complain. Reading various consumer reviews on pissedconsumer.blogspot.com you will understand why you should post your complaint; stand on your rights and in such a way to gain your end. You may have no desire or too many grounds not to post you complaint letter. But after reading all the pieces of advice on pissedconsumer.blogspot.com you will see why it is always better to make your consumer complaint public. You may have some prejudices or be scared, but you have to understand that only in such a way you will be able to fight against the company that provides unworthy goods. You have to remember that law is on your side and will be of great help. Besides, maybe the company that violated your rights was not that bad and it was just a single instance and they will be able to set the things right.

How pissedconsumer.blogspot.com can help. Reading articles on our site, you will understand how to write a good consumer review for the common good. You may annoyed and angry, wanting just to blow off the steam, but on pissedconsumer.blogspot.com you will find a well thought-out exact plan of actions and points created to make your complaint work. You can read interesting and even entertaining consumer complaints and find some more tools to use against the company you want to make notorious. You have to keep in mind that consumers have to stand out and speak in order to help themselves and others.

When you are ripped off and feel yourself the most furious person in the world there is no need to centre out on your friends and relatives. That is not the way out and besides, it will not help anyways. What you really have to do is to cool down and try to remedy the problem somehow. The best thing you can do is to write complaints. And you have to do it nowhere but on RipOffComplaints.com website. This is the best site that can really help you.

Follow the advice. This is not the way out to sit and think of what you have lost. You have to act and to act competently. RipOffComplaints.com can guide you in this not easy situation. The thing is that you have to know that there is always next time. First of all, there still exists a legal protection of consumers’ rights. By writing a right complaint, you can force those scammers to pay you. If you were ripped off, if some merchandise was defected or damaged, or service was inadequate and delayed, that means that the providers owe you. They owe you the compensation for a faulty product, and not just the compensation but also some reassurance that they take care of the problem and try to fix the things. That is why your rip off complaints should be formal letter and you have to maintain poise and diplomacy no matter how huge the gripe and anger is.

Live and learn. RipOffComplaints.com can be very useful for people just to check it from time to time to be aware of scam. People write about the swindlers for the others to know and to keep away from those companies that cheat their customers. If the whole society will be well aware, then those scammers will have nothing to do and maybe they will switch to some fair and honest way of earning money.