Consumer Complaints

At the present time it surprises no one that people socialize using different telecommunication services much more than in person. It has become so natural and widely spread that some people hear and see their friends over the Internet or the phone only. And it does not matter now if it is good or bad. The main thing is that companies involved in telecommunications business can easily become financially successful. That is why the number of them grows very rapidly. And Comcast is one of these telecommunications companies that provide people with different services such as phone service, Internet and so on. Primus is one of the leading companies in the industry on the market of Canada.

Primus Canada company profile. Primus Canada is one of the top telecommunications companies of Canada. Primus Canada operates the leading wireless broadband network, offers a number of incoming call plans, push to talk service and BlackBerrys, and so much more. In addition, Primus Canada offers a suit of other telecommunications services and products. The company employs such technology as VoIP and Cisco Systems and provides its services over single or multiple bonded T 1. Primus Canada was rated as one of the fastest growing companies in the country. At the present time the company is going to expand to some more cities. The company specializes in telecommunications providing Cablecasting, Broadband Internet, VoIP, Comcast Digital Voice. Besides, the company owes a variety network. Only Primus Canada subscribers can use this Primus Canada Network. Primus Canada’s net income totals to several billions. There are millions of Primus Canada cable television customers and millions of Primus Canada high-speed Internet customers.

Primus Canada complaints. There have been a lot of complaint letters written by the customers of Primus Canada. First of all, people state that it is very difficult to cancel the service with Primus Canada. The company’s employees appear to be inapt or unable to perform this action and the customers keep being charged for the service they do not want or do not need anymore. Besides, people complain that the advertising of the services does not correspond the reality. Primus Canada promotes its famous local and long distance service at very low rates and then just charges the customers some additional fees. And the company promotes a phone card, which Primus Canada very often fails to send to the customers. In addition, the customer service of Primus Canada is really much to be desired. When a customer experiences some problem and e-mails letters with a complaint, very often no response can be received.

There are many companies that are well known and have operations all over the United States. Some people like to deal with them, some do not, and the reasons for this are different, but still these companies succeed and grow. They are mostly retailers that operate thousands of stores. And Sears is one of them. This company does not need advertising, consumers are well aware of its products and services. But sometimes consumers do not know about the problems they can meet.

Company outline. Sears, Roebuck and Company is a subsidiary company of Sears Holdings Corporation; it is a mid-range chain of department stores. The company was founded by Richard Sears and Alvah Roebuck in 1886 in Chicago, Illinois. Sears started with the catalogues and then expanded. It specializes in retail of a wide range of items: clothes, footwear, tools, electronics, jewelry, beauty products, appliances, furniture, and bedding. Sears tagline is: “Do not just give a gift, grant a wish”. The company is also represented in Canada and Mexico. The hugest Sears store is located in Toronto, Canada. Its square is just very large. The company is considered to be the one of the largest retailers in the United States of America according to the sales. Sears was even ranked in Fortune 500. This company specializes in retail sale of a huge range of products as it was already mentioned. The stores of Sears are very popular with consumers with average income. People love shopping at Sears because the prices there are really down to earth and most of products are affordable. But people should remember that the company would proceed if there were no income. If the prices are low, something should be low as well. That is why many people complain about the poor customer service.

Complaints. The most wide spread problem at Sears is their return policy. People state that Sears return policy is really unreasonable. It makes it difficult to replace the products if it was broken, damaged or defected. The company refuses to cooperate with customers after the purchase was done. Thus, they underline that their main objective is to sell and it does not matter what can happen to those products they sell. Besides, some consumers complain that the employees are very rude and pushing. They do not leave a customer alone until they make him buy a thing he did not want at all. And Sears customer service representatives are being very rude.

The era of radio and telecommunication accelerated the process of globalization. A person can see each corner of the world without leaving home. Every day the world is getting closer to us. We are aware of all the events that take place thousands kilometers away from us. It is impossible to imagine our life without radio and television. It is like losing connection with the world out there.

XM Satellite Radio Inc. XM Radio was founded in 1992. It is a wholly owned subsidiary of XM Satellite Radio Holdings Inc. due to its partnership the company is a leader in providing satellite-delivered data and entertainment services for the automobile market. The company operates over 170 digital channels of different kinds. XM Radio provides 69 commercial-free music channels, exclusive live concerts and original programming premier sports, talk, comedy, children’s and entertainment programming; and 21 channels of the most advanced traffic and weather information.

Problems? What problems may arise concerning radio broadcasting? They are not many but still are worth consideration. The company does not enjoy positive reputation among numerous consumers. They claim that all the promises are not fulfilled. The sound quality is awful and the customer service seems to be even worse. People make down payments for the broadcasting services and then start receiving additional bills. It is no wonder that customers are not satisfied with the company. People receive a package of XM Radioservices as presents, do not sign any agreements with the company and then are charged and fined for what they thought was free. And one more thing that irritates the subscribers – the channels they pay for do not provide the programs they are supposed to. They constantly change the list of programs which do not fit in the style of the channel. And if a person has paid for a year in advance and is not satisfied with the programs she/he do not get money back. Recently such change, for example, took place on one of their music channels. Why one should listen to country music on the channel for world classics. People do not want to pay for those programs which they can get for free from other radio broadcasters. It is the same that you go to a video store buy a DVD that reads ‘Duck Tales’ and it turns out to be a Hollywood action. Such things disappoint and irritate. Video stores at least give the money back.