Complaint Letter
June 22nd, 2007 at 10:35 pm (Uncategorized)
We all take risks every day of our lives. Driving to work, catching an aeroplane, even crossing the road. These sorts of risk are qualified by actuaries and covered by insurance policies. And what about the other sort of risk, the risk of buying the goods of bad quality, an electric appliance, that is either out of order or doesn`t work properly? What shall we do in such a situation? The answer is quite definite: we are to write a complaint.
Formal and informal letters.
Letters are divided into two categories, formal and informal. There are various types of formal letters, for example: letters asking for advice, letters of invitation, letters of apology, letters expressing thanks, letters of complaint and others. There are certain characteristics which allow us to distinguish between formal and informal letters. When you write a letter, you should remember, that the salutation, the style of language and the closing remarks in formal and informal letters is different.
How to write a letter of complaint.
The purpose of a letter of complaint is to complain about a specific problem. The style is normally formal and the letter should be written with a dignified tone. The reason for the complaint is stated in the first sentence. The language used depend, on whether you want to complain in a mild or strong manner. If you want to complain in a mild manner, you may write, for example:ā€¯ I am writing to complain about a fridge I purchased from your shop last month. If you want to complain in a strong manner you are to write something like: ā€¯I was shocked by the inferior quality of the fridge which was sold to me at your shop last monthā€¯. A suggestion or request is included in the conclusion. It can be mild as well as strong. If your request is mild, you may express your hope for resolving the matter. If it is strong, you are to insist on immediate replacing the item. In any case you should be persistent. Don`t forget that getting goods of high quality is something you have your right on.